Bank Reconciliation Troubleshooting
Why doesn't the bank reconciliation match my general ledger bank account balance?
At month end (ONLY) the Tourplan bank reconciliation Closing Balance should be checked to verify it matches the General Ledger account balance for the same period.
Troubleshooting:
If there is a discrepancy, the following should be checked as a probable cause for the imbalance.
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A 'Tagged' transaction has a transaction date beyond the reconciliation period, and therefore is not included in the general ledger account balance.
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A transaction 'tagged' in a previous page has become 'un-tagged'. This will display in the list of open items.
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On foreign currency accounts (only), a transaction has been entered against the general ledger bank account in a currency which is not a valid currency within the bank reconciliation setup.
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Only payments, receipts and journals appear in the bank reconciliation.
Once the problem is identified contact your Tourplan local support office for assistance if required.