myTourplan

Understanding Supplier Confirmation Functionality

Tourplan customers can offer their suppliers access to a standalone web application giving them the ability to:

  • Confirm services.

  • Provide a confirmation number.

NOTE: This is done via a link provided in the supplier confirmation message.

Key Benefit

Organisations using the supplier confirmation option are able to provide a streamlined confirmation process for their suppliers, whilst minimising manual touch points for their own bookings.

How do I set up supplier confirmations?

You will need to enable a supplier confirmation webpage and update the supplier confirmation message. Your organisation will be required to:

  • Specify a Supplier Confirmation Application – To provide suppliers with a booking confirmation webpage a URL must be specified within INI Settings. See your local Tourplan support office for more information.

  • Update the Supplier Confirmation message – A substitution code <TOKEN:SC:alternative text> within the supplier confirmation message is required to link to the supplier confirmation webpage.

NOTE: The link provided in the supplier confirmation message is only valid for 7 days or 1-time use. After this, another supplier confirmation message is required to generate a new link to the booking confirmation webpage.

Supplier Receives

When the link is used the email the supplier will be presented with a screen that allows them to enter their confirmation number, set the status and save.