With the exception of Booking Agent XML and EFT Output, (which are covered separately in this guide), the message templates are defined as Word documents and then stored in the Tourplan NX database. They can only be created and edited in Word.

When created, the document needs to be saved in the NX database. To edit the template, download it from NX, open in Word and change as required. Once the changes are made and saved, upload the template to NX and make it available to the NX users. The template will download with the message code and date time. As the name and the download and upload processes are not linked in any way, it is possible to:

• Create the template
• Upload and test
• Download
• Edit
• Upload & Test
• Download
• Edit
• Upload & Test

Continue with this process until the message content is fit for purpose and operation as intended.