GL Accounts Don't Balance
What should I do if my GL accounts don't balance?
There are two possible reasons for the General Ledger seemingly not to balance – either
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the Trial Balance Report has not been run for all Branch/Department/Accounts (therefore not including possible cross ledger postings), or
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a posting has been made to an account which does not physically exist.
If the trial balance (or sum of Nett Assets + Gross Profit in the P&L/Balance Sheet) does not equal 0.00 when run for all periods, then the first course of action is to rebuild the G.L. for all periods (Financials > Accounting > General Ledger > Rebuild Periods).
If that does not resolve the issue, then check the Suspense Report (Financial Reports > G.L > Suspense) and see if there are any transactions on the report which have an account in the ‘Suspense’ column which does not relate to the System Suspense Account or a recognisable Branch/Dept/Account.
If the above does not remedy the problem, please contact your local Tourplan support office.