For the CRM sub system to work, there must be one Group set up. A 'Default Group' (DG) is created when the system is installed, and pax records are automatically assigned to this group.

Pax Group Types can be used to analyse group types eg: Leisure or Corporate. The Pax Group Type allows organisations to search for pax groups depending on their organisational needs.

Another example for organisations who operate with Drivers and Guides could be to use a Pax Group Type for an internal staff contact list.