Queue Messaging Explained

A Queue in Tourplan provides a means of sending messages among Tourplan users or groups of users. These permit workflow-based reminders to be ‘queued’ for future action. They are context sensitive and can be attached to a booking, PCM, agent and/or supplier and therefore may be viewed from a number of areas within the system. User Queued Messages will appear on the login screen and can be filtered, opened and actioned or sent.

Queues have the following attributes and functions:

• Tourplan users belong to a messaging group known as a Queue Destination.

• Individual Tourplan users are Queue Destinations in their own right.

• All members of a Queue Destination will be notified when a message is queued to them.

• Queued Messages have a Due Date and Time which is when the members of the Queue Destination will be notified.

• Notifications happen when queue recipients return to the Tourplan Landing Page.

• Queued Messages can be attached to Bookings, Agents, Suppliers and/or PCMs, External Service.

• Queued Messages attached to any of those items can be viewed when in the relevant applications.

• Each Queue can be assigned an owner who can then assign the queue entry to other destination members.

• Template Queue Messages can be defined for regular tasks such as invoice reminders, quote conversions etc.

• A User can Queue a Message to themselves.

• System Event Queue Message generation can be generated if an error is retuned from an External System for example:

  • Known error message received from the External System.

  • A timeout error during Booking Creation or Cancellation.

  • A timeout updating the booking in Tourplan.

Example Uses for Queues

Key uses for the functionality are:

• Reminders for further action such as invoicing being due, quote follow up dates, supplier confirmations etc.

• Managing reservation workflow between departments or team members.