myTourplan

External Product Not Visible

Why can I no longer see any external product?

 

Your inability to see any external product may be caused by one or more of the following:

  • Product mapping has been removed or changed - Mapping within the option note category has been deleted or edited

  • Supplier mapping has been removed or changed – Mapping within the supplier note category has been deleted or edited

  • Searching for product with a date prior to today – Only current and future dated searches will return external product

  • External services Connection string removed or modified – Has been deleted or edited

  • Some other firewall software is blocking the access to the TPM server - There has been internal hardware or software changes to restrict this

  • Firewall is blocking the return data from the TPM server - There has been internal hardware or software changes to restrict this.