RQ Service When Allocation Exists

Why does the service show RQ in webConnect when an allocation exists?

 

Several settings contribute to a service showing "On Request" on the search screen in webConnect.

We suggest checking the following in the order as listed below:

1. Within the Debtors Application - Allocations, does the Agent you are using have the correct Allocation code attached?

2. Is your service date within the Allocation Release time frame?

3. Are there Allocations Available for the service date(s) selected? They may be all used?

Troubleshooting

1. The Debtor is not assigned to take from the supplier allocation.

• If the allocation split code has not been assigned as an Agent Allocation the service will show "On Request".

• Check that the Agent making the booking in webConnect has the Allocation split code assigned to take from Allocations.

  

2. The search date is within the Allocation Release Period.
   • If the search date is within the Allocation Release Date time frame the service will show 'On Request' within webConnect.
   • The number of Allocation Release Days are set when defining the allocation.
   • To check - Search for the Allocation and check the number of days defined as the release period - does the webConnect service search dates fall within the release period (number of days)?

     

3. The Allocation has used the available rooms.
   • If the allocation has already used the rooms and there are no more rooms available the service will show 'On Request' within webConnect.
   • The max number of rooms are assigned to the allocation. When bookings are made the number of used allocations will increase, and the number of remaining (available) allocations will decrease.
   • To check - Search for the allocation and check to see if there is an allocation available for the dates requested.