Product Not Showing - Webconnect

Why is the product option not showing on webConnect?

 

When a Product option does not appear in webConnect, it can disrupt workflows missed opportunity to select the product. In most cases, this issue is not caused by a system error, but rather by specific configuration settings that determine whether a product is available and visible at the time of booking.

Understanding these underlying factors is essential for quickly identifying and resolving the problem. From activation settings and pricing structures to date validity and currency configurations, even a small oversight can prevent a product from being displayed.

The following points outline the most common reasons why a Product option may not be available for selection, along with the key areas you should review to restore visibility.

The first and most obvious settings to check would be the following:

1. Product has not been enabled

2. No valid Price Code

3. Product is not valid for the Date search

4. No Valid Exchange rate created

5. New Service Type added

Follow the links below to check for common anomalies which may be causing your product not to show on webConnect.

1. Check Product is enabled for Internet Access

2. Check if there is a valid Price Code

3. Check there is a valid Date Range

4. Check to see if there is a valid Exchange Rate