No Voucher To Invoice

Why is the voucher not showing for invoice in creditors?

The standard procedure is to raise an invoice for a confirmed service. If the service voucher does not appear when inserting an invoice in the Creditors application, check the following:

1. Is the service a non-voucherable service status?

   • If no - update the service status of the service to a 'liability' status, for example a confirmed status.

2. Is the booking status a non-voucherable booking status?

   • If no - update the booking status to a 'liability' status as well, for example a confirmed status.

3. Is the the voucher service period closed?

   • If no - re-open the voucher by sending a re-open voucher ticket to your local Tourplan Support Helpdesk.